Updates Ahead: Stay Informed on the Visa Acquirer Monitoring Program

Visa is implementing updated monitoring protocols for all merchant ("acquirer") accounts. As part of this initiative, tracking a merchant account’s chargeback ratio signifies a proactive stance toward dispute mitigation.

But what does this mean for sellers?

According to insights from Chargeback911, merchants exceeding Visa's monthly chargeback ratio limits may be enrolled in a chargeback monitoring program. Such a program could entail additional fees and account activity restrictions. In cases where a merchant's chargeback ratio consistently surpasses Visa's thresholds, it could lead to account termination.

Given Visa's reputation as a forward-thinking financial institution, it is prudent for sellers to anticipate such monitoring, even if they are not current Visa account holders. To navigate this landscape effectively, sellers should prioritize chargeback mitigation through providing good customer service and offering proactive policies aimed at minimizing bidder friction.

This often involves:

→ Providing clear and transparent cataloging

→ Offering refunds to bidders for broken or damaged items

→ Texting or otherwise notifying bidders before charging them for shipping

→ Clearly stating your shipping policies, including anticipated timelines for tracking information and item delivery

By embracing these strategies, sellers can enhance their overall customer experience and mitigate potential disputes effectively.

Should you have any questions or require further assistance, please reach out. We are here to support you every step of the way.

CLICK HERE to read Chargeback911’s full article. 

Written by:

Juli Dupont

June 11, 2024     Updated 01:06 PM

Juli is the customer success guru at AuctionNinja, specializing in helping sellers achieve maximum success on the platform. With a background in the estates and acquisitions department at AuctionNinja's parent company, BRG, Juli possesses a deep understanding of the challenges and dynamics of the auctioneering and estate selling industry. Her expertise makes her the go-to person for sellers navigating the ever-changing marketplace. Juli holds a Bachelor of Arts degree in English.

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