This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from auction ninja or tavvyandrose.com.
Personal information we collect
When you visit the Site we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18 years old.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@tavvyandrose.com
BIDDERS
WHAT IS MY DASHBOARD?
Your dashboard is a place that organizes and presents you account information in one, easy-to-access location. You can access all your account information directly from the dashboard including: items won, consignments, items following, items bid upon, billing info, etc. You can also update your credit card information from your dashboard ( see “How do I change my credit card on file?”) below.
WHY DO YOU REQUIRE A CREDIT CARD ON FILE IN ORDER FOR ME TO BID?
Tavvy & Rose only accepts bids by people whose credit cards are valid, registered and vetted by our credit card processing platform in order to protect the integrity of our auction. We require a valid credit card for all bidders (Amex, Discover, Visa, or Mastercard). Additionally, to ensure efficient processing, the primary credit card on file for all bidders is charged once the auction closes. The charge will include the hammer price, buyers’ premium, and pertinent sales tax. Please note: All credit card information is encrypted to the highest levels of safety possible and will not be used or distributed for any other purposes.
HOW DO I CHANGE MY CREDIT CARD ON FILE?
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1) Log into your dashboard
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2) Click on ACCOUNT
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3) Choose MANAGE PAYMENT OPTIONS
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4) + ADD CREDIT / DEBIT CARD button;
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5) Enter your details as prompted and then click ADD.
Once the card is added you can choose to make it your primary (or default) card for any future auction’s auto debit.
If you received notification that you were a winning bidder but your credit card was declined, simply update your credit card on file. You will then notice that your auction winnings will appear in your shopping cart. Simply check-out and you’re all set.
BEFORE YOU BID:
Check the item description for dimensions to verify it fits in your vehicle, whether you may need additional manpower to move the item and if you need to bring your own packing materials. We do not offer shipping at this time.
CAN YOU MAKE THE PICK UP DATE?
Verify that you can make the specified pick-up date. If you cannot, consider arranging for someone to pick up on your behalf. Call and let us know who will be picking up your items. 206-419-4509. Tavvy & Rose does not provide alternate pick up times. Buyers agree to forfeit purchase without refund if they cannot make the pickup time. By placing a bid you agree to forfeit your purchase without refund if you cannot make the posted pick up time or make prior arrangements.
WHAT IS EXTENDED BIDDING AND WHY IS IT NECESSARY?
Much like bidding during a live auction, the auctioneer generally won’t hammer at the first bid. Auctioneers will give other bidders an opportunity to increase their bids until there is no further action / interest in the piece. We feature “extended bidding” in our online auction format because it best mimics live bidding (albeit in a timed format). All bids placed within the last five minutes of the auction will extend that auction an additional five minutes to allow further offers.
Why do we use extended bidding you may ask? In order to create the fairest simulated “real-life” auction scenario possible and to prevent “bid sniping”.
If you are out bid you will receive an email notifying you. You then have the option to submit another bid.
I THINK I WON AN ITEM, WHAT HAPPENS NEXT?
All winners will receive an email explaining payment, resale certificates, and pick-up information. All won items can also be accessed by logging into your dashboard.
If you do not receive an email with the pick-up information, please check your spam fold first. If it is still not located, please notify us by sending us a message directly through Auction Ninja or by emailing us at tavvyandrose@gmail.com with Auction Ninja in the subject line.
WHEN YOU ARRIVE TO PICK-UP.
Bring your invoice and look for signage indicating where to check-In. Please be patient, as you may have to wait in line. When it is your turn, a Tavvy & Rose team member will take you to your items. Please remember to bring an appropriate vehicle, additional manpower if needed and packing materials to remove your items.
TERMS & CONDITIONS
ALL ITEMS SOLD AS IS:
All items are sold as-is and buyer is encouraged to ask all questions prior to bidding. Tavvy & Rose does its best to list any damage, repairs or condition issues, the absence of these descriptions or conditions must not be taken to imply that the lot is in perfect condition. Most of the items sold are antique, vintage or used. You should expect signs of wear consistent with age. Please review photos and descriptions carefully prior to bidding. Unless noted items have not been tested, checked for authenticity or completeness. Tavvy & Rose will not provide refunds or a reduction in price for any of these matters. All sales are final once the auction has closed. Buyers are responsible for bringing their own packing materials, an appropriate vehicle and additional manpower if needed to remove. Buyer is responsible for taking everything in the lot during pick up. We understand that you may only want parts of a lot that you bid on, however, our contract is with the client who owns the home. We strategically lot items together so that the entire lot may be removed from the client's home.
EXTENDED BIDDING:
If a bid is placed in the last 2 minutes the auction will automatically extend in time.
BUYER'S PREMIUM:
There is a buyer’s premium on all lots. Please read all instructions and ask any questions before bidding.
BIDDING:
Current bids cannot be changed or removed once submitted and each one is a promise that you will honor the bid and all the terms. Winning bidders will receive pick-up location address via email within 48 hours after close of sale and payment is received. Please contact us at 206-419-4509 if you do not receive this email.
PICK UP DATE:
Pick up day and times are published within the description of each auction. Tavvy & Rose does not provide alternate pick up times. Buyers agree to forfeit purchase without refund if they cannot make the pickup time. By placing a bid you agree to forfeit your purchase without refund if you cannot make the posted pick up time or make prior arrangements.
SHIPPING POLICY:
We do not ship at this time.
PICK UP POLICY:
All buyers must be prepared to show a photo ID and invoice before items are released.
Catalog descriptions take precedence over photos (i.e. not all visible items in the lot images belong to that lot). Check the description and/or speak with the pickup team to clarify which item(s) you have purchased.
Unless stated otherwise in the description, buyers must remove their entire lot(s) as leaving items behind may result in a suspension of bidding privileges. Check the description and/or speak with the pickup team to clarify which item(s) you have purchased. Inspect your items before you leave the pickup site and discuss issues (if any) with the onsite team/seller. By departing from the site (without bringing up any issues transparently while on-site) you agree that you have all your items and that you are satisfied with them.
Restrooms are not available for public use at pickup locations so plan according .
Any business unrelated to the pickup must be conducted in another location and/or outside the pickup time.
No children under the age of 12 or animals are allowed on site, as moving furniture and heavy items can be dangerous.
Team members do not have packing materials and are not allowed to carry or load your purchased items. Please have adequate supplies and help to safely remove your purchases.
BOTTOM TERMS:
When participating in a Tavvy & Rose Auction you agree to all terms and conditions and authorize Tavvy & Rose to charge the credit or debit card you have entered on file for the hammer price of an item of which you were the high bidder, plus the buyer's premium, and all applicable sales tax. Your card will be charged within 24 hours of the purchase.
