I had won an outdoor planter with a wrought iron stand. When I went to pickup, the stand was missing. They said another buyer must have taken it. They said they would give me a partial refund if I still wanted the item, to which I agreed. They did not send a partial refund, I contacted them twice over email but they did not even have the courtesy to respond. It was a small amount, but I do not like businesses that fall back on their word and do not respond.