Based on 9 reviews
Massachusetts
Verified Bidder
As described, the hoops are beautiful! Thank you for a smooth transition. A1 seller hope to do business again.
New York
Verified Bidder
I had mistakenly thought I paid for shipping after not receiving the item. They handled the situation very well and took care of it.
Massachusetts
Verified Bidder
Very pleasant experience
Connecticut
Verified Bidder
Nice item, thanks very much.
Massachusetts
Verified Bidder
Great Auction, thanks!!!
New Jersey
Verified Bidder
Great service very profecional
Oklahoma
Verified Bidder
Retro Roadshow puts quality products up for auction. They provide no hassle shipping. I have made several bids with them, and won several lots. I receive my items in a timely fashion, and everything is in great shape. Great company to do business with.
New Jersey
Verified Bidder
NO CUSTOMER SKILLS....NOVICE
New York
Verified Bidder
Overall great experience. Seller had 3 auctions back to back and was able to combine shipping for me! Definitely happy to purchase from again!
Text:
833-210-9901
Email:
RetroRoadshowAuctions@gmail.com
Getting in contact with us is now easier than ever! Just fill out the appropriate fields below and we'll get back to you as soon as possible!
What is the best way to contact Retro Roadshow Auctions?
Send an email to RetroRoadshowAuctions@gmail.com, or a text message to 833-210-9901. If you need help with a specific order or lot #, make sure to include the name on your profile and date of the auction. Phone calls and voicemails are NOT checked regularly.
I won items in an auction! How long till I get them?
We’re not Amazon, so they won’t be there when you wake up! :) We’re a small auction company, and only have a few people finding/photographing/listing/shipping all the awesome pieces in our auctions. We try our best to have orders shipped within 7-10 business days of the close of an auction, and will try to communicate any factors that hold up the shipment of orders. Please be patient with us if there are issues in processing.
My invoice was over $250.00. Why do I have to send a copy/picture of my driver’s license?
This is a common requirement with online auctions, and something Auction Ninja recommends that we do. Requiring a copy of your driver's license is a way that we can verify the billing address matches the shipping address, and helps us cut down on fraudulent transactions. We want to protect our customers and deter scammers from bidding against you in our auctions.
How does shipping work?
Our goal is to get your won items to you safely, and at a reasonable price. We use Shippo and Shipping Saint software to ship all orders. You will get an invoice email and text message after the auction closes asking for your email address (Auction Ninja doesn’t share it with us). If we receive your email address, we will upload your information to Shipping Saint so that we can send you an invoice for your shipping charge. Doing this saves us time, lets you verify the address we are shipping to is correct, and gives us a way to automatically send you your tracking information. If we don’t receive your email address in 2-3 days following the close of the auction, we will load your shipment information into Shippo’s software and deduct the cost of shipping from your card on file with Auction Ninja. Your shipping charge will show on your registered credit card as a transaction from “Retro Roadshow Auctions”. We will send you a message through Auction Ninja letting you know that your package is on its way and the charge is being deducted.
I’m not comfortable paying a shipping invoice. What now?
We have shipped over a thousand packages through the software without any problems for our customers, but we understand if you don’t feel comfortable paying the invoice. Just send us an email to RetroRoadshowAuctions@gmail.com after the auction closes and we can mark your order to be shipped through our other software and we will deduct the charge from your card on file with Auction Ninja.
How much will shipping cost?
The software we use lets us compare prices so we can send your order the most cost effective way. The shipping charge is the actual cost of postage and insurance, plus $4 dollars for materials and handling per invoice/order. Higher value orders are shipped with signature delivery, as well. Most orders end up shipping for $8.00-$12.00, but it can be more if you win high dollar items. We also are happy to combine items from different auctions that end close together to save customers on shipping charges. Just email to let us know you’d like us to hold off on shipping :)
I want to know the length or size of a piece. Can you measure an item?
We try our best to answer emails/messages asking for measurements before the close of the auction. Sometimes we aren’t able to get to them in time. All posted lots should have a picture of the item on a grid mat. Each square on the mat is 1”, which will give you a general idea of the size of the item.
The picture looks like there are tarnishes or the item is dirty. Why is this?
Most of the items we post are vintage or antique, and have been well loved by their previous owner(s). In the world of antique/vintage jewelry, some feel that it’s a HUGE no-no to clean or polish jewelry and that it takes away from the value. So, we leave that choice up to the new owner. As stated in our terms/conditions, all items are sold “As-Is”.
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