I purchased several large lots from this auction, one of my lots was mixed up with another bidders. I was not contacted about the mix up when they other person arrived to pick up their lot. When I was finally able to unpack my lots (they were prepacked by the auction house) I realized an item I wanted wasn't in the boxes. I contacted them and was told they would pay me $26 (the amount the person bid on the other lot) to return it or I could just keep it. I asked if I could swap for the lot I purchased and was told it wasn't possible, they did not take my lot but instead left it at the home of the auction. This was VERY disappointing, I would have returned that day to swap the lots. I feel this had an easy fix but was ignored.