WHAT IS MY “DASHBOARD”?Your dashboard is the place that organizes and presents your account information in one, easy-to-access location. You can access all your account information directly from the dashboard including: items won, consignments, items following, items bid upon, billing info, etc. You can also update your credit card information from your dashboard ( see “How do I change my credit card on file?”) below.

HOW DO I ACCESS MY DASHBOARD?

• 1) On AuctionNinja's main page, upper right hand corner see "MY ACCOUNT"    Then log in.  Then you'll see the word "DASHBOARD". (Click on it).

HOW DO I CHANGE / update MY CREDIT CARD ON FILE?

• 1) Log into your dashboard
• 2) Click on ACCOUNT
• 3) Choose MANAGE PAYMENT OPTIONS
• 4) + ADD CREDIT / DEBIT CARD button;
• 5) Enter your details as prompted and then click ADD.

Once the card is added you can choose to make it your primary (or default) card for any future auction’s auto debit.

If you received notification that you were a winning bidder but your credit card was declined, simply update your credit card on file. You will then notice that your auction winnings will appear in your shopping cart. Simply check-out and you’re all set.

WHAT IS AN OPENING BID?An opening bid is the price at which bidding begins. While most of the items in our auctions start at $1, we do occasionally have starting bids of higher value. 

WHAT IS EXTENDED BIDDING AND WHY IS IT NECESSARY?Much like bidding during a live auction, the auctioneer generally won’t hammer at the first bid. Auctioneers will give other bidders an opportunity to increase their bids until there is no further action / interest in the piece. AuctionNinja uses a 'SOFT CLOSE" feature “extended bidding”  format because it best mimics live bidding (albeit in a timed format). Thier system resets the countdown clock to five (5) minutes on any lots that receive bids under the five minute mark. 

Why do they use this extended bidding? In order to create the fairest simulated “real-life” auction scenario possible and to prevent “bid sniping.” There is no need to wait till the last second to bid, it will just restart the clock 5 mins.!

SOMETIMES I’M IMMEDIATELY OUTBID. WHY?

Because all maximum bids are “masked” (hidden from other bidders), you do not know what other bidders maximum bid may be or when they placed it. Sometimes you will be outbid as soon as you bid. This only occurs when another bidder had a higher bid than yours already already in the system. The other bidder may have placed their max bid days, hours, or mere moments before you placed yours.

However, if you place a bid and there are no competing bids against your bid, the system WILL NOT immediately go to your next bid. In fact, if you are the only bidder by the time the lot closes, you will win the lot for the lowest possible dollar amount (based on whatever the opening bid was for the item), not your maximum bid. So if you place a max bid of $25 on a lot with an opening bid of $1 and there are no other bidders vying for that lot, you will win it for $1. NOTE: This only happens when there are no competing bids.

I THINK I WON AN ITEM BUT I NEVER GOT AN EMAIL WITH PICKUP INSTRUCTIONS. HOW DO I KNOW AND WHERE DO I FIND MY PICKUP INSTRUCTIONS?All pickup information can be accessed by logging into your dashboard. If you are unsure if you won, it is YOUR RESPONSIBILTY to log into your dashboard after the auction is finished to see if you won! 

I DON’T SEEM TO BE GETTING THE EMAILS WITH PICKUP INSTRUCTIONS UPON WINNING AN ITEM?If you are not receiving emails with your pickup info, Please make sure you also check your email’s spam folder, mark 603estatesales@gmail.com as a trusted or “safe” sender and that you have submitted the correct email address on your account. The other option is to log into your Dashboard after the end of an Auction to see if you won or not.  

IMPORTANCE OF TERMSBy placing a bid, bidder acknowledges that they have read and agree to these terms and conditions. 

BIDDER RESPONSIBILITIESBidder is responsible for any and all activity, bids, and purchases involving Bidders account. Once a bid has been placed, it cannot be lowered or deleted. Bidder agrees to keep its username and password confidential.

CONDITIONS603 Estate Sales has endeavored to accurately describe the items being sold, but all property offered for sale is strictly "as - is" "where - is" with any and all faults. All sales are final and no refunds are given for any reason. The sales records and recordings shall be conclusive. It is the bidders responsibility to determine the exact condition/authenticity of each item.Your bidding will signify that you have examined the items as fully as you desire, or that you have chosen not to examine them.  No statement in this catalogue or by any representatives of 603 Estate Sales shall be considered as a warranty or assumption of liability. Written and oral descriptions given by 603 Estate Sales staff members are given as a courtesy to a client, are only an opinion, and should not be considered as a guarantee of age, size, weight, condition, composition, or authenticity. If an item comes with third party authentication or certification, any disputes must be taken up with the authenticator that issued the opinion. The absence of a condition statement does not imply that the lot is in perfect condition or completely free from wear and tear or imperfections. High resolution images are provided to assist a bidder in making an additional assessment of condition. By bidding, you signify that you have either closely examined the items, have chosen not to examine them, or have hired an independent agent to examine the item(s) for you. Condition reports can be available via the online catalog or by contacting the 603 Estate Sales office.   If you require absolute certainty in all areas of authenticity and condition, and the results of your evaluation leaves any uncertainty in your mind, we recommend you not bid on the item in question.

BUYERS PREMIUMThere is a 15% buyers premium unless otherwise stated. The buyer's premium is a charge in addition to the hammer price of an auction item, or lot. The winning bidder is required to pay both the hammer price plus the buyers premium.

PAYMENTAll items purchased must be paid for through the Auctionninja payment system.

BIDDINGAll bidding is done via Auctionninja. We cannot place or alter a bid for you. Once you place a bid, it is a legal binding contract to purchase under these terms.

ESTIMATED WEIGHTS AND MEASUREMENTSMetal weight given for jewelry includes stones unless stated otherwise. Any Weights and measurements are strickly an estimate and may not be exact.

CLOCKS AND WATCHESNo warrantee that any clock or watch is in working order is given. Virtually all clocks and watches have been repaired in the course of their lifetime and may include parts not original to them. There is no guarantee to works or movement. Unless otherwise stated, weight includes works. 

STORAGEWe do not have storage or a warehouse. Therefore any lot(s) not picked up at the stated pickup time and location will be considered abandoned and no refunds given.

ABANDONED PROPERTYAny lot(s) not picked up at the stated pickup time and location will be considered abandoned and no refunds given. 603 Estate Sales is not obligated to notify the winning bidder of the abandoned lot(s).