WHAT IS MY “DASHBOARD"?
Your Dashboard is a place that organizes and presents your account information in one, easy-to-access location. You can access all your account information directly from the dashboard — items won,consignments, following, bidding upon, billing info, etc.
HOW DO I ACCESS MY DASHBOARD?
Accessing your dashboard is as easy as signing in to your Auction Ninja (AN) Account.
1) Click ”LOGIIN” located in the top menu bar of the site.
2) Sign in with your user ID and password (you’ll notice that the word “LOGIN” changes to “WELCOME [[YOUR NAME]]!!”)
3) Click your name and you will be in your dashboard. From here, you can access your:
BIDS (including items followed),
ORDERS (invoices from your past orders)
ACC (account info including manage payment options, changing password)
CONSIGNMENTS (sold and unsold)
HOW DO I CHANGE MY CREDIT CARD ON FILE?
Your credit card information is encrypted so only you can change your billing card preferences. Changing your card is easy.
1) Login to your Dashboard;
2) Click on ACC;
3) Choose MANAGE PAYMENT OPTIONS;
4) Click on the + ADD CREDIT/DEBIT CARD button;
5) Enter your details as prompted and then click ADD.
Once the card is added you can choose to make it your primary (or default) card for any future auction’s auto debit.
Sellers
WHY ARE THE BIDS so LOW ON MY auction?
Patience is essential, while initial bids seem to come in very low in the days leading up to the close of your sale, most of the bidding takes place within the final hour before the close of the auction. Most bidders are savy consumers, keeping an eye on their favorite items but not "show their cards" too early. They'll wait until the final minutes to bid, when the bidding frenzy starts. So, you will likely see intense bidding once the auction begins to close driving the price to where you would generally expect it to be.
That item IS WORTH A LOT MORE THAN $1. SHOULDN'T there be A RESERVE or minimum?
One of the more challening aspects of what we do is convincing our sellers to trust the process of absolute/no-reserve auctions. REC prefers to sell everything without reserves, where all bids begin at $1. This may seem counter-intuitive, but in general, items with reserves tend to under perform which actually deters bidding, hindering bidder excitement. This auction format truly reflects the current market value. Items that are better quality will have more interested buyers, more interested buyers will ultimately result in higher bids.
Generally speaking, some items might over-perform, others will be right where they should be, and some may even under-perform. In the end, it's the entire sale total that matters, REC staff are typically on target in their overall valuations and estimates during the initial consultation, so our consignors have a realistic idea what they might expect.
With that being said, REC auction managers will allow for reserves on a case by case basis if it makes sense
WHAT IF SOMETHING DOESN'T SELL?
With an absolute/no-reserve auction the sale rate ends up being close to 100%. In the rare occurance an item does not sell, and it is not something that seller has any interest in, REC will generally leave unsold items out on pick up day for winning bidders to take from our "free pile" as an extra bonus, therefore minimizing waste in an effort to find a home for everything
HOW DO I KEEP TRACK OF ALL OF THE ITEMS I’M FOLLOWING AND BIDDING UPON?
The Auction Ninja Dashboard allows bidders to keep track of only the items they're intersted in so they don’t waste time sifting through multiple catalog pages trying to recall what items are their favorites or which items they've bid on. Simply login to the dashboard and watch the action on only the items you are actively bidding on or are interested in from one place.
WHAT IS EXTENDED BIDDING and WHY IS IT NECESSARY?
This help create the most real-life simulated auction scenario possible. The Auction Ninja platform has what's called a "soft" close which gives bidders that final chance to get the item they desire up until the very end. It also helps avoid bid sniping which is when bidders wait until the last second to place a bid, not giving other bidders a chance to make a final bid at their maximum threshold. Much like a live auction, extended bidding keeps it going as long as someone is willing to pay a higher price, therefore maximizing the amount of the final/hammer price.
WHY WAS I OUTBID BY AN AMOUNT LESS THAN THE NEXT MINIMUM INCREMENT?
Sometimes our bidders wonder how they were outbid by an amount lower than the minimum bid increment. All bidders may place their max bid at anytime. As a result,you may be outbid by what seems to be an incorrect increment but that's actually the amount of their maximum bid that doesn't fall in line with the minimum bid increment.
SOMETIMES I'M IMMEDIATELY OUTBID. WHY?
That is because maximum bids are masked, or hidden from other bidders, so you do not know what another bidder's maximum bid may be or when they placed it, which means ometimes you will be outbid the moment you enter your bid. This only occurs when another bidder had a higher maximum bid than yours already on the board. Your bid set in motion and the automatic bidding system raised the other buyer's bid above yours. The other bidder may have placed their max bid days, hours, or mere moments before you placed yours.
WHY DO YOU REQUIRE A CREDIT CARD IN ORDER FOR ME TO BID?
In order to prevent non-qualified bidders from tainting the integrity of our online bidding process, the Auction Ninja platform only accepts bids by people whose credit cards are valid, registered and vetted by our credit card processing platform. We require a valid credit card for all bidders (Amex, Discover, Visa, or MasterCard). Additionally,to ensure efficient processing, the primary credit card on file for all winning bidders is charged once the auction closes. The charge will include the hammer price, buyers’ premium and local sales tax
Please note: All credit card information is encrypted to the highest levels of safety possible and will not be used or distributed for any other purposes.
