What services do you offer?
Candlewood Trading Company offers our sellers and buyers a variety of options for buying and selling antiques, collectibles, vintage goods and other estate merchandise. These options include three different buying formats:
Online Auctions, Online Store & On-site Retail Location
1. AUCTIONS: Candlewood Trading offers our own online auctions as well as contracted estate sales using the Auction Ninja (AN) Platform. Items sold on the auction platform are sold to the highest bidders - the bidders set the market price they're willing to pay for any given item. Most bidding begins at $1 and whatever the items sell for, they sell for. Previews of the Auction Items are always available by appointment. If the Auction pick-up is at a private residence, then it depends on our client, but call us to ask or send us an email.
2. ONLINE STORE: Candlewood Trading often features specially curated pieces that are available for purchase online at https://www.candlewoodtrading.com. Items on the Online Shop are sold at a set price (no bidding) determined by Candlewood Trading, based on current market value. Items may be purchased Online and then picked up in-person at our retail location in Sherman, Connecticut, and shipping is available for smaller items (furniture is not eligible for shipping). While many pieces from our store are available to purchase online you can always visit us during store hours to shop on-site!
3. ON-SITE RETAIL STORE: Candlewood Trading Company operates a retail location in Sherman, CT (1 Rte 37 Blg 1, Ste 2) featuring antique, vintage and artisan goods. Hours of operation are Thurs. & Fri 12pm-6pm, Sat. 9-5 pm and Sun. 10-5 pm.
Buyers & Bidders
1. WHY DO YOU REQUIRE A CREDIT CARD IN ORDER FOR ME TO BID?
In order to prevent non-qualified bidders from tainting the integrity of our online bidding process, the Auction Ninja platform only accepts bids by people whose credit cards are valid, registered and vetted by our credit card processing platform. We require a valid credit card for all bidders (Amex, Discover, Visa, or MasterCard). Additionally, to ensure efficient processing, the primary credit card on file for all winning bidders is charged once the auction closes. The charge will include the hammer price, buyers’ premium, and sales tax.
Please note: All credit card information is encrypted to the highest levels of safety possible and will not be used or distributed for any other purposes.
2. HOW DO I KEEP TRACK OF ALL OF THE ITEMS I’M FOLLOWING AND BIDDING UPON?
One of the most useful things about the Auction Ninja Dashboard is that you can bid and manage what you’re following directly from the dashboard. That way, you don’t need to sift through multiple catalog pages while trying to recall what lots are your favorites or which items you've bid upon. Login to the dashboard and watch the action on only the items you are actively interested in from one convenient location.
3. WHAT IS AN “OPENING BID”?
Usually, our items start with an opening bid of $1. Occasionally, our clients want “reserves” set on select pieces. A reserve is a minimum dollar amount that must be reached before an item can be sold. In order to have full transparency with our bidders, Candlewood Trading sets any reserves on our lots to show as an opening bid.
4. WHAT IS EXTENDED BIDDING & WHY IS IT NECESSARY?
Much like bidding during a live auction, the auctioneer generally won't hammer at the first bid. Auctioneers will give other bidders an opportunity to increase their bids until there is no further action/interest in the piece. The Auction Ninja system features "extended bidding" in our online auction format because it best mimics live bidding (albeit in a timed format).
The Auction Ninja system resets the countdown clock to five (5) minutes on any lots that receive bids within the last five minutes of its closing. This gives other bidders an opportunity to increase their bids if they wish. Once there are no additional bids placed in the last five minutes of a lot's closing, the clock will run out.
For example: Lot #1 is set to close at 8:05 p.m. You are the highest bidder at 8:03 p.m. Another bidder joins the bidding on Lot #1 at 8:03. Even though there was only two minutes left on the clock, because a bid was placed within the last five minutes of closing, the clock will reset and the lot will now close at 8:08. If other bids are placed (some by you), the clock will keep resetting until there is no other interest in the lot. When all is said and done, Lot #1 doesn't close until 9:12 because there was a lot of bidding action.
Why do we use extended bidding? In order to create the fairest simulated "real-life" auction scenario possible, we use extended bidding. Sometimes, a bidder thinks that they can place a last second high-bid just as the clock runs out to ensure that they win the lot. This is known as "bid sniping". Unfortunately, bid sniping does not allow other bidders an opportunity to increase their bid if they wish to do so. The fairest way to control bid sniping is to offer extended bidding. (If you've ever bid in auction on another very well-known site, chances are you've experienced bid sniping.) Much like a live auction, extended bidding keeps going as long as someone is willing to pay a higher price.
5. WHY WAS I OUTBID BY AN AMOUNT LESS THAN THE NEXT MINIMUM INCREMENT?
Sometimes our bidders wonder how they were outbid by an amount lower than the minimum bid increment (see bid increments in our Terms & Conditions). All bidders may place their max bid at anytime. As a result, you may be outbid by what seems to be an incorrect increment.
6. SOMETIMES I'M IMMEDIATELY OUTBID. WHY?
Because all maximum bids are "masked" (hidden from other bidders), you do not know what any other bidder's maximum bid may be or when they placed it. Sometimes you will be outbid as soon as you enter your bid. This only occurs when another bidder had a higher maximum bid than yours already "on the board". Your bid set in motion AN's automatic bidding system which raised the other buyer's bid above yours. The other bidder may have placed their max bid days, hours, or mere moments before you placed yours.
However, if you place a bid and there are no competing bids against your bid, the system will not immediately go to your maximum bid. In fact, if you are the only bidder by the time the lot closes, you will win the lot for the lowest possible dollar amount (based on whatever the opening bid was for that item), not your max bid. So if you place a max bid of $25 on a lot with an opening bid of $1 and there are no other bidders vying for that lot, you will win it for $1. NOTE: This only happens when there are no competing bids.
Online Auctions Dashboard
1. WHAT IS MY “DASHBOARD"?
Your Dashboard is a place that organizes and presents your account information in one, easy-to-access location. You can access all your account information directly from the dashboard — items won, consignments, following, bidding upon, billing info, etc.
2. HOW DO I ACCESS MY DASHBOARD?
Accessing your dashboard is as easy as signing in to your Auction Ninja (AN) Account.
1) Click ”LOGIN” located in the top menu bar of the site.
2) Sign in with your user ID and password (you’ll notice that the word “LOGIN” changes to “WELCOME [[YOUR NAME]]!!”)
3) Click your name and you will be in your dashboard.
From here, you can access your:
BIDS (including items followed),
ORDERS (invoices from your past orders)
ACC (account info including manage payment options, changing password)
CONSIGNMENTS (sold and unsold)
3. HOW DO I CHANGE MY CREDIT CARD ON FILE?
Your credit card information is encrypted so only you can change your billing card preferences. Changing your card is easy.
1) Login to your Dashboard;
2) Click on ACC;
3) Choose MANAGE PAYMENT OPTIONS;
4) Click on the + ADD CREDIT/DEBIT CARD button;
5) Enter your details as prompted and then click ADD.
Once the card is added you can choose to make it your primary (or default) card for any future auction’s auto debit.
Sellers
1. WHY ARE THE BIDS LOW ON MY SALE?
This is perhaps the most commonly asked question we receive. But don't worry. While it may seem like the current bids are very low in the days leading up to the close of your sale, most of the bidding action takes place within the final hours (mainly the last 15-60 minutes) of the closing of any particular item. Most bidders will “watch the site” — in other words, watch their favorite items and maybe place a low bid here or there; but they mainly they just “watch” because they don't want to "show their cards" too early. They wait until the final minutes to bid. That’s when the bidding frenzy starts. So, you will likely see intense bidding once the auction begins to close. Also, unlike other bidding platforms (i.e., eBay), the Auction Ninja online auction system features "extended bidding”.
2. MY PIECE IS WORTH A LOT MORE THAN $1. SHOULD I SET A RESERVE?
One of the toughest challenges we have is convincing our clients to trust the process of no-reserve auctions. Candlewood Trading Company prefers to sell everything without reserves, where all bids begin at $1. This may seem counter-intuitive, but generally speaking, items with reserves (set opening bids) tend to under-perform in auction results and deters bidding. The reason for this is that reserves tend to dampen bidder excitement. Here is our general reasoning: The auction format truly reflects the current market. Items that are better quality will have more interested buyers. More interested buyers means higher bids. It's that simple.
We also encourage our estate clients to look at the collection as a whole package and not focus on individual valuations. Some pieces might over-perform, others will be right where they should be, and some may even under-perform. In the end, it's the entire sale total that matters — and Candlewood Trading Company staff are usually on target in their overall valuations and estimates during the initial consultation, so our consignors have a realistic idea what they might expect.
However, there are times when our clients feel more comfortable setting a reserve on a particularly valuable lot. CTC considers this on a case-by-case basis, but generally dissuades our clients from setting reserves. Any lots with reserves are presented to our bidders as an “opening bid” -- in order to preserve full transparency. In other words, if a certain vase has a reserve of $500, the opening bid will be set at $500. The lot remains unsold if no bidders come in at $500 to open the bidding. If someone meets (or exceeds) the $500 opening bid with their maximum bid, then the vase will sell to the highest bidder.
3. WHAT IF SOMETHING DOESN'T SELL?
With a no-reserve auction (everything starts at $1), our sell-through rate is nearly 100%. Very rarely, though something may not sell. In such cases, a quick conversation with the estate manager will resolve the question.
1. USE OF SITEYou may use the Site only in accordance with and subject to these Terms of Use. Once you complete and submit your registration you have opted-in to receive email communication from us and in order to remain a member of this Site, you must agree to receive email from us.
You must also authorize Candlewood Trading Company to charge the credit or debit card you have entered on this site for the hammer price of an item which you were the high bidder plus the buyer's premium and all applicable sales tax. Your card will be charged within 24 hours of auction end. Failure to keep valid credit card information on file will result in your use of the site being terminated.
To initiate your ability to bid with Candlewood Trading Company, an initial $1.00 pre-authorization transaction will appear on your statement. This pending transaction will not settle and will drop off after 5 -7 business days (American Express & Discover may take longer).
You certify that you are an authorized user of this credit card and that you will not dispute the purchase payments with your credit card company provided the transactions correspond to the terms indicated in this authorization outline.
2. MEMBERSHIP ELIGIBILITYThe Site is available to members who are 18 years and older and who have not been suspended or removed by Candlewood Trading Company for any reason. By becoming a member you represent that you are of legal age. As a member, you agree to provide true accurate, current and complete information about yourself as prompted by the Site’s registration forms. In addition, as a member, you agree and acknowledge that you will maintain valid credit card info within your membership profile so long as you maintain an account with Candlewood Trading Company.
3. BUYER’S CONTRACT Bids placed on the Candlewood Trading Company website are a binding contract and you are responsible for paying all amounts due to Candlewood Trading Company including sale price, buyer's premium and all applicable taxes. Please do not bid if you are unable to pay and take possession of the items in the specified time periods for each auction, sale or event. Any items won and not paid for within 24 hours of auction close are eligible for sale to under bidder(s). All sales are final. No returns, credits or exchanges.
4. ITEM DESCRIPTIONSAll items are sold as-is, where-is. While Candlewood Trading Company will do its best to list any damage, repairs or restorations, the absence of these descriptions or conditions must not be taken to imply that the lot is in perfect condition. Most of the items Candlewood Trading Company sells are antique, vintage or used. You should expect signs of wear consistent with age. Candlewood Trading Company may offer preview inspections for the sole purpose of allowing the opportunity for personal inspection before placing your bids. Condition reports may be available. All sales are final. No returns, credits or exchanges.
5. BUYER’S PREMIUMA buyer’s premium of 18% will be added to the hammer price in all auctions and will be charged along with the hammer prices and applicable sales tax to the credit or debit card you have on file with Candlewood Trading Company within 24 hours of the auction end.
6. SALES TAXAll sales are subject to appropriate sales tax laws. Tax exempt buyers must provide the appropriate state sales tax exemption certificate prior to the end of the sale. Upon receipt of such information by Candlewood Trading Company, your future purchases will not be taxed. Tax resale forms can be submitted in your membership profile. Your profile name and address must be the same as your resale certificate.
7. RETENTION OF CREDIT CARD INFORMATIONBy providing your credit card information to Candlewood Trading Company, you authorize Candlewood Trading Company to charge your credit card for the purchase amount of any successful bid plus the buyer's premium and any applicable taxes.
Your card will be charged within 24 hours of auction end. Failure to keep valid credit card information on file will result in your use of the site being terminated.
To initiate your ability to bid with Candlewood Trading Company, an initial $1.00 pre-authorization transaction will appear on your statement. This pending transaction will not settle and will drop off after 5 -7 business days.
You certify that you are an authorized user of this credit card and that you will not dispute the purchase payments with your credit card company provided the transactions correspond to the terms indicated in this authorization outline.
Candlewood Trading Company does not store your credit card information for security purposes.
8. PICK-UPSuccessful buyers must pick up their items at the designated sale location within the assigned time frame as stated in the sale details page.
If after winning an item you determine you are unable to pick up your items during the scheduled removal times and dates, you must contact Candlewood Trading Comapny within 24 hours prior of the pick-up date and we will determine if alternate arrangements can be made. These arrangements will be at the sole discretion of Candlewood Trading Company and will be subject to transport, labor and/or storage fees.
9. FORFEITURE OF ITEMSAny items not paid and / or not picked up during the specified pick up time in accordance with the Site’s Terms & Conditions will be forfeited by you. Candlewood Trading Company at its sole discretion will reoffer the items or donate them to a charity of Candlewood Trading Company choosing. Candlewood Trading Company reserves the right to report your account to collections for the combined total of the original invoice amount and any moving or disposal charges. Your membership with Candlewood Trading Company will be revoked unless past due invoices and any additional charges are paid in full.
10. PROHIBITED USEYou agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adept, edit or create derivative works from content or materials on the Site. Use of the content and materials for any purpose not expressly permitted in these Terms of Use is prohibited. You may not decompile, reverse engineer, disassemble, or otherwise reduce the Site to a human-perceivable form, except and only to the extent that such activity is expressly permitted by applicable law, and in that case, only if you notify us in writing in advance . You may not copy, frameset, enclose or otherwise distribute any part of the Site.
