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Based on 40 reviews
Nj
Verified Bidder
The faucet had a defect on the finish which should have been mentioned in the listing. The defect was not visible from the pictures provided. The manufacturer won't honor the lifetime warranty since it was purchased via third party. The defect greatly affects the value of the faucet. Had I known the issue I would have never purchased the faucet. I am very disappointed!
Co
Verified Bidder
Utterly horrible experience. Online purchase was great, smooth, kudos to Auction Ninja! However, when I arrived to pickup Heritage Estate Sales and Liquidation, LLC was completely disorganized. Everything was in disarray. Even though there was only one car there when I arrived (I arrived promptly at my scheduled pickup time). I was made to stand around and wait while. After they pulled themselves, they finally looked for my items. Pulling two of the three lots I purchased they insisted they were in the boxes they offered. When I reviewed, finding none of the contents of the third lot, I asked them to come review with me; they declined and instead asked me to look again. Not finding any of those books, again they insisted they were in the other boxes but refused to look with me. Again they looked around the house (or so they said). Finding nothing they insisted again they were there in the other boxes (still wouldn't look with me). Then when I pressed they said the box (for the third lot) would turn up and they would bring it to me In Fort Collins (Sale was in Loveland). They never responded. I submitted two online forms to them both have been met with silence. In essence, they have stolen my money and not provided the requisite goods for my payment. In my book that is theft, plain and simple. Horrible company; would not do business with them again! I won the auction, paid, did as instructed, and they took my money without giving me my purchase. P.S. I did not sign their sheet to agree item was picked up; I signed the sign-in sheet only.
Colorado
Verified Bidder
No
Colorado
Verified Bidder
Great! Pickup was very smooth & easy, seller packaged my items which was very helpful.
Colorado
Verified Bidder
Anne is so organized & friendly. She usually has my order packed up & ready to go, which is not expected. I really enjoy doing business with her & diligently watch for her auctions
Colorado
Verified Bidder
Excellent, This lady has something special. I arrived for pickup; she was by herself and had many items to deliver. When I told her who I was, she walked over to a table where everything had been organized and placed. In and out in 5 minutes. Thank you.
Colorado
Verified Bidder
This lady, while new to the Auction Ninja world, performed flawlessly. I arrived to pick up my items, which were all together and ready. I can't tell you how much I appreciated this little touch. Quick in and out; I loved it.
Colorado
Verified Bidder
I had a few issues with this seller. I was interested in a Lego set and sent a question to the seller twice and never received a response I realize that there may not have been an answer, however a response would have been helpful. I would have bid more on the Lego set if I knew the answer to my question. I was impressed that all the dishes I did win were in a box and wrapped in packing paper. I could have stood there and checked them, however I drove around 30 miles one way to pick them up and luckily I paid less than $9.00 for the set. I purchased a large Pottery Barn pasta bowl and 8 smaller serving bowls. I was somewhat disappointed that 4 of the smaller bowls have lots of crazing and are not suitable to use. One bowl has a very small chip. I did check the bowls over when I set the box in my car and did not feel like it was worth the hassle to walk back to the home, I also did not want to be confrontational. If I had paid more I would have. I had already spent a lot of time driving the distance. I feel like the 4 bowls shouldn't have been included in the listing. I did some research on crazing and they should only be used for display, not to eat off of. When I went to pick the items up the lady was very nice. It will not prevent me from not buying again. I will ask more questions if needed and if no response I will not bid.
North Carolina
Verified Bidder
I cant mention enough good things about this seller. Anne was super informative during the entire process of working with her it was an absolute pleasure. I will certainly keep an eye out on future auctions to be able to work with Heritage Estate sales and Liquidation LLC.
Colorado
Verified Bidder
Always a pleasure to do business with Anne. Pickup is organized, professional, friendly. Auctions have accurate descriptions & good photos.
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