Missed Your Auction Pick-up Details? Here’s How to Ensure You Find It!

Written by: Juli Dupont

July 15, 2023 Updated 05:07 PM

If you missed your auction win email notification, there's no need to worry. You can recover the pickup instructions for your most recent win through your AN account dashboard.

We recommend first confirming that you actually won the auction item(s).

If you believe you should have won an item, but did not receive a winning bidder notification and cannot locate the associated invoice on your dashboard, look through our auction FAQs for possible explanations.

If you cannot find your answer in FAQs, contact support for additional help.

Once you confirmed that you did in fact win the lot(s), simply go to your invoices on AuctionNinja.

1. First, LOGIN to your AuctionNinja account.

2. Select "MY ACCOUNT."

The icon looks like this on your desktop:	The icon looks like this on mobile:

3. Select "INVOICES" once you navigate to the bidder dashboard.

The options appear as follows on your desktop:	The options appear as follows on mobile:

4. After selecting INVOICES from the menu, bidders can access their all past and present invoices. The default view is invoices dated within the "LAST 30 DAYS" but bidders select the filter that best applies to their needs.

5. SELECT THE INVOICE relating to the pick-up date(s) in question by clicking on the specific invoice(s) in question.

6. Pick-up information for that auction/sale appears on the top of the invoice, above the item information.

You can opt to print the invoice as well.
Pick-up details should also appear on the printed invoice.

ALTERNATIVE METHOD:

Alternatively, if you know the Seller and the auction date or name, simply look on the Seller's past (or current) auctions page and click on the auction details. Published pick-up information should appear in the pop-up window.

DID YOU KNOW...

... Email notifications sent by AN are a courtesy to the User. AN cannot be held responsible for emails that are not received by the intended party. Bidders need to ensure that their email system is functioning properly and that they take all necessary precautions to receive communications from AN. When bidders place bids with any Seller using AN, they assume full responsibility and accountability for checking the status of their bid(s) on their AN account dashboard.

If you are not receiving email notifications, check that your email preferences are properly set. (Login, go to Account, Preferences, and click Edit under Email Notifications.)

If your preferences are correct, check your spam folder and "whitelist" AuctionNinja (alerts@auctionninja.com) with your email provider.

Written by:

Juli Dupont

July 15, 2023 Updated 05:07 PM

Juli is the customer success guru at AuctionNinja, specializing in helping sellers achieve maximum success on the platform. With a background in the estates and acquisitions department at AuctionNinja's parent company, BRG, Juli possesses a deep understanding of the challenges and dynamics of the auctioneering and estate selling industry. Her expertise makes her the go-to person for sellers navigating the ever-changing marketplace. Juli holds a Bachelor of Arts degree in English.

Ready to locate an estate sale company or explore online estate auctions? Visit AuctionNinja.com. If you're new to online estate auctions, try it risk-free by sigining up here.