Solve A Problem / FAQ

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Q. Are the gemstones in my jewelry real?

A. All gemstones in our jewelry is guaranteed genuine. All gemstone information will be shown in the listing. Our specialty is working with the following gemstones: Tanzanite, Morganite, Emerald, Ruby, Sapphire, Diamond, Amethyst, Blue Topaz, Garnet, Aquamarine, Tourmaline, Kunzite and other natural gemstones. 

Q. What is the return policy?

A. In order to bring you the best product directly from our factory at the best price all of our auction items are sold as is. There are no returns. 

Q. What type of metal is used in the jewelry?

A. All of our jewelry is guaranteed to be sterling silver ( marked.925 ), 10kt gold, 14kt gold or 18kt gold. Sterling silver jewelry may be rhodium plated to protect the color of the metal. 

Q. When will my item ship?

A. Winning bids may take up to two weeks to ship. All items ship via UPS Ground. You will be charged a straight $15.00 fee for shipping items under $200 hammer price. Items bid over $200 will have additional charges calculated based on number of pieces won. 

Q. Who is TAG Sales?

A. TAG Sales is a leading manufacturer and wholesaler of fine qualtiy sterling silver, 14kt. and 18kt. gold jewelry set with genuine and semi-precious gemstones and diamonds. With over 30 years of jewelry experience, our factory direct boutique auction sales offer the public beautiful jewelry at prices you won't find elsewhere.