If an expensive piece is broken it is really important to know when bidding.

The customer service from this seller was amazing and awesome. I'd definitely buy again! Thank you!

Given the wrong items and did not get all my items. Was told it would be fixed but 3 weeks later still waiting.

The pick up was completely disorganized and they lost my bowl.

We waited for almost two hours only to be told they couldn't find the book and then assured they would track it down and personally deliver it to us. I reluctantly agreed but, in hindsight, I wish I would have insisted on a refund then.

After several follow-up emails, I finally got this response: "Hi, I just finished the cleanup from the estate. I was hired to do the clean out. So, I will be getting the orders ready to ship. I will send you an invoice to pay. What is the best email to send it to? Thank you. Michelle."

I can only assume this means they have now gone back on their promise to deliver my item and are expecting me to pay more for shipping due to their ineptitude. And I can't clarify this with them because they're back to not responding.

At this point it's not about the money or the book, it's about spreading the word on how unprofessional and potentially corrupt this seller is. Buyer beware.

Waited an hour while they searched for this massive art piece that they, "misplaced." Was then told they found it and would deliver it to me. That was over a week ago. I have reached out multiple times with no response. I don't even care about the painting anymore, or the money. Its the principle. What a disorganized mess of a company. What a joke. Don't waste your time. I've been going to auction pickups for years here and have never had such a ridiculous experience.

Worse than Costco on Sunday.

Michelle does such a great job with her auctions...it's always a pleasure to see her!

After waiting over an hour outside, the painting I won could not be found. The woman who collected my items said that she swore she put it with my other things but it "disappeared".
This was the second time I had this experience with this company. This operation is disorganized and questionable. Steer clear.

Poor pick-up experience and communication. I sent a text to them more than 30 minutes before I arrived as asked. I never heard back from them and arrived to the pick-up location to a line of frustrated bidders that wrapped from the front porch, down the lawn and down the block. I waited 1 1/2 hours in line for my items. The sellers seemed confused and were incredibly disorganized. They called out some names to the group in line but there didn't seem to be any rhyme or reason to what names were called out or why. Hopefully, they take these poor reviews in stride and take an opportunity to review their pick-up procedures and organize better in the future. That said, I will be reluctant to bid on items from this seller in the future.