Rowland Thomas Co was kind enough to ship my win lot to me though it wasn't tagged for shipping. I loved the creative way it was shipped and it arrived without any problem.
Great job Rowland and crew!
Never again. I won two auctions, paid promptly and went to pick up the items the next day. Arrived and one of the items was given to someone else in error. Rowland said he reached out to the individual and he would be getting them back after the new year. I reached out several times via email, text and received no response
I then emailed the DA of Orange County in copy and Rowland responded immediately. Then his story changed and he can only issue a refund now. Apparently he can't get the items back now.
Honesty is a big part of the auction transaction.
I have all the email correspondence to back up the above review.
Rowland claims it's an honest mistake, how often do these honest mistakes happen?
Never dealing with this person again.
Auction house really helped me a lot during pick up, and item was exactly as described! Very happy
Samsung TV did not have the remote. It would not work with my service provider. I was offered $20 refund at the time of pick-up. He said he did it on line. Never received the refund.
Roland and his staff go out of their way to assist in pick up. Accurate Descriptions 100% Satisfied