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• August 22, 2024

I'm quite sour with this auction house. They advertised an item as available to ship and have shipping instructions within the listing. I followed the instructions, my email went unanswered. After 2+ weeks passed, I called and was told they were behind, my item would be quoted for shipping the following Monday. 2 more Mondays have passed. After raising a stink yesterday, I did hear from Chris who is now quoting me almost double what it should be to ship my item. This has not been a good experience and I do not recommend working with this establishment, especially if you need an item shipped.

Update - it's taken an additional week to just get invoiced for my astronomical shipping cost, on top of that they changed sales tax! And I still don't have a tracking #.

I won this lot on 7/24, here we are 8/21 and I still don't have my item or any indicator of when I will be receiving my item. My $12 win has turned into costing me over $50 and has been a major pain to babysit Chris and Provenance Auction House.