This auction was not handled by Mastrangelo, it was handled by TrilogyEstates. Very poor communication. This was for a mixed lot of dolphin figurines. The 2 nicest items arrived broken. While the priority box did have a dent on one corner, the items were well packaged in bubble wrap. I don't believe that these were broken in shipping because there are pieces missing and those pieces were not in the box. On 4/29, Melissa told me that they were insured and would refund my money. It's May 8th, I have asked if they need anything else from me and if not, I would like to throw the items and box away, as it is using up kitchen counter space.
Have never had issues with Mastrangelo in the past, this seems to be a Trilogy Estate issue.