AuctionNinja | FAQs

Post Auction

Can I pay by cash or check at pick-up?

Auction Ninja

In order to keep AuctionNinja uncomplicated for sellers and bidders, the only method of payment accepted is credit card via auto-debit at the close of the auction. This makes it easy for bidders to simply show-up at the designated location and pick-up their items. It also is safer and more secure for our auctioneers/sellers who, otherwise would be concerned about holding large sums of cash on hand.

Do you ship?

Again, AuctionNinja is merely the bidding platform bringing together buyers and sellers. You must contact the individual auction house / estate seller regarding shipping options (if they even offer any). Many sellers only offer local pick-up, but sale terms vary depending on the individual seller. Often these details are located on the landing page for each auction. Please be sure to read the auction terms for each auction before bidding, too. 

I won an item in an auction, what now?

Within two hours of the close of the entire auction your credit card on file will be charged for the entire amount due (hammer price + sales tax + buyers premium). The charges are not processed until the entire auction closes. You will also receive a winning bidder email which will list your invoice (what item(s) you won, the hammer price, sales tax, and buyers premium) and all necessary pick-up instructions. Note the pick-up instructions are also always viewable on the auction landing page. Any questions about the auction results and/or pick-up instructions should be directed to the individual vendor/seller (details for the seller may be found on the auction landing page).

I won some items, where do I pick them up?

The individual auction vendor will feature pick-up details on the landing page for each of their auctions  Sometimes, in the case of a residential estate location, the actual address will be included in the winning email (not included on the landing page) which is sent to the email address on file with your account. Please be sure to read the auction terms for each auction before bidding, too, to make sure that you are available to pick-up your items during the designated dates/times. Most often there are no other pick-up options available and requests for alternative pick-up options are at the sole discretion of the individual auction vendor.

What if I have a last minute emergency?

We understand that life throws curveballs sometimes. AuctionNinja is a bidding platform whereby individual auction houses and estate sellers sell their merchandise, so AuctionNinja has no input in the pick-up arrangements made by vendors. Alternate arrangements are at the sole discretion of the auctioneer per their auction terms. If you have a true emergency and cannot follow through on the auction pick-up terms for bidding, please contact the individual AuctionNinja seller/auctioneer (info found on individual auction listing pages). They may be in a position with their consignors to make alternate arrangements, but the majority of time your items will be considered forfeit.

I am the winning bidder and now realize that I don’t want my items. That’s ok, right?

In short, no. No, it’s not ok. When you bid on any items in an auction, it’s a legally binding agreement to purchase the item(s) if you are the winning bidder. Once the auction closes, if you’re the high bidder, per the terms of use / bidder agreement, you are obligated to follow-through on your purchase. Auctions do not work like retail stores where you can return an item if you have “buyers remorse.” So you must be sure that you are able to uphold your end of the agreement before placing your bid(s). You must do your own "due-diligence" in researching the items you plan to bid on -- before bidding -- per the terms of bidding. Items are sold "AS-IS, WHERE-IS," meaning there are no guarantees, warrantees, etc. Reneging on your agreement as the winning bidder in any auction will result in the permanent revocation of your bidding privileges on the AuctionNinja platform.