I am extremely disappointed with the service for this pick-up. I arrived to pick up my items and they could not find the mattress that belonged to the bid I won. Apparently, they had given my mattress to someone else and I was left with an old outdated mattress. I asked if that mattress could be retrieved and they just shrug their shoulders and said no. Sheryl McSherry was the auction manager who refused to assist me with retrieving my items. It is absolutely unacceptable for items that I was legally entitled to were given to another party.
I believe that this was the second time that I have dealt with this auction house and everything was just right. Thanks and Happy Thanksgiving:)
Inredible seller went above and beyond for me! I appreciate it Thank You Sheryl!
This was a fantastic auction! Items were exactly as they were described or better, pick up was two days (I wish the 2 day was a longer window, though) and the pick up process was fast, easy and very well organized. The auction staff was very professional, pleasant and efficient. I highly recommend this auction company. GREAT JOB!!! Thank you!