Clearing House Estate Sales Reviews

Clearing House Estate Sales

The item in question was picked up in error by the third-party courier you arranged (Roadie), not by our team. The pickup occurred on Saturday, and within minutes we discovered that another bidder’s item had been taken by mistake. We immediately contacted both Roadie and yourself that same day to locate and recover it. You confirmed the item was in your possession, and we began arranging a pickup right away. I followed up again on Tuesday by phone, and my colleague texted you on Wednesday to coordinate retrieval. That message showed as read but went unanswered. Several days later, after we reached out again noting that the item belonged to another bidder and that a charge would apply only if you chose to keep it, you finally responded. Your reply was unprofessional and unnecessarily aggressive, despite our continued efforts to handle the matter quickly and respectfully. You also stated you were out of town, which had not been mentioned previously. The message you referenced about the card was simply to clarify that the item belonged to another bidder and could not remain with you unless purchased. It was never a threat or suggestion of an unauthorized charge. While this situation originated outside of our control, we made repeated, documented efforts to resolve it promptly and professionally.