Naomi Berman
4.25 41 Reviews 
AN
March 2024 NH

This is my second negative experience with Berman Sales, which is a shame because many of the items in the auction were lovely but it's just not worth it to deal with the owner.

Pros:

1) loading help available at pickup; the 2 gentlemen there were quick to wrap and load my items carefully, despite the poor weather, which I greatly appreciated

2) items generally as described

3) employee Megan seemed to have the best command of what was happening of all of the available staff and was trying her hardest to be helpful

4) other staff offered to help with packing up items; this was very thoughtful

Cons:

1) poor organization and communication amongst Naomi and her team, and the clients; I was originally handed an item by Naomi that belonged to someone else and it was only when it was already in my car that she asked for me to bring it back because she gave me the wrong one

2) Insufficient inventory controls over sold items; one of my items was "still at her house" because Naomi was "taking photos of it". She offered to ship it to me, but I didn't trust this as in a prior auction she had listed items that were somehow given away to someone else. I asked for a refund instead, which she initially agreed to but got salty over and still hasn't processed yet. Another buyer came by for one item and was also told that it wasn't at the pickup site. Why not tell us this before we get to the auction?

3) confusion amongst staff during item allocation and handout; bless Megan for trying to bring order to chaos, but I had 4 different people handing me things and pointing at things, and Naomi flat out walked into the rain with my items uncovered 10 seconds after I asked if I could wrap them in the garage first, despite me yelling after her repeatedly to stop! I also overheard the staff confused regarding what rugs had been sold and were going to whom, and if not for Megan I think that there would have been a lot more problems

4) inconsistent levels of professionalism amongst Naomi and her team. Naomi falters between false accountability and antagonism when dealing with clients, and thought she needed to provided me with feedback when I said I wanted to get my things and be done with dealing with her after she repeatedly kept poking at me about my missing item. This was absolutely precious coming from a person who doesn't have a clue what is going on most of the time.

Megan, spend 6 months learning from Naomi how not to run an auction company and then start your own gig. I'd happily work with you and refer my friends to you in the future. You're better than this.

AN
August 2023 New York

One item I purchased was not available and the auction manager explained, "Oops, I left that item at home". No refund was offered and no plan to get the item to me at a later date was proposed. Totally unprofessional and a real disappointment. I would also like to add, the items were not located at the address provided, but were down the road about 2 blocks at a poorly marked garage. I wasted time trying to find the pick up when no one was at the provided home address. The directions for pick up were confusing and made for a poor experience, on top of them not having one of the items I purchased. I would not purchase from this auction manager again.

Clearing House Estate Sales
I specifically wrote that the auction pick up was located by the garage and that it was down the street from the location. Whenever I forget an item, I always offer to ship it or deliver it free of charge. Sorry you had such an unpleasant experience.
 
AN
July 2023 Connecticut

Excellent auctions from this company. The items are exactly as described (or better), auction manager is fantastic. Naomi is very professional, knowledgeable and pleasant to work with and completely trustworthy. I look forward to her auctions and know I'm going to be 100% happy with my transactions.

AN
July 2023 Connecticut

great service

Clearing House Estate Sales
Brannon, Thank u so much!! I really appreciate you taking the time to say something nice. Hope to see u again soon!rn
 
AN
July 2023 Connecticut

Naomi goes above and beyond to accommodate and make the process easy. Thank YOU!!

AN
July 2023 Connecticut

Nice items, thanks very much!

AN
July 2023 Connecticut

Excellent quality items offered and personable helpful Auction manager!

AN
June 2023 New York

Happy with my purchases , very good costumer service ,, thanks

AN
June 2023 Connecticut

Naomi Berman is one of my favorite auction managers. Everything is exactly as it is described, clean, the staff is always friendly and efficient, pick up is quick, easy and very organized. The one time there was an issue, Naomi personally corrected the issue and she is fantastic as she went above and beyond the call of duty. I always look for her auctions and I know that I'm in for a treat. Great auction company, I highly recommend. Thank you!

AN
May 2023 Oregon

I requested my items be shipped but I never got them, I tried contacting Naomi with numerous emails to several email addresses, I texted and I called multiple times and never got a reply to any of my requests for information on what happened to these items over the course of weeks of trying to contact them. So customer service is non-nonexistent so don't bid unless you can show in person.