Special Instructions
TERMS AND CONDITIONS OF AUCTION:
By bidding, buyer is validating they agree to all the terms defined below without exception. Failure to review this terms does not allow for an exemption to the conditions set forth. ...view more
Any buyers who purchase large or heavy items (requiring more than one person) agree to bring sufficient help to remove the item(s) safely. Our staff is not able to assist with moving your heavy/large items. Buyers agree to the defined pickup times listed on the event page - it is the BUYER'S RESPONSIBILITY to ensure they are available to attend the specific day and time listed which is always published one week in advance of the conclusion. To be fair, the system does a secondary pop-up verification for any buyer when a bid is placed to ensure they understand the pickup terms and the time/date specifications before any bid can be recorded so claiming there was confusion on this important aspect of the process does not void any section of these terms. It is not the responsibility of the Seller to notify or remind any buyer of their responsibility to remove their winning bid items from the auction pickup event during the specified time/day.
At each pickup event, it is the responsibility of the buyer to verify their order is both complete, accurate and satisfactory (free of any defects) by referencing the paper invoice provided by our team as a courtesy. Once a buyer leaves the event, there are not any options for refund (including partial refund) FOR ANY REASON as we are unable to legitimately determine if the item(s) in questions was/were damaged or lost after pickup. All buyers must sign our paper invoice for our records to prevent any "friendly fraud" instances of chargebacks for items related to the auction. Buyer agrees to forfeit their order with no refund if they fail to collect their item(s) during the defined event day/times OR arrange for an alternate pickup day/time (associated with an applicable service fee which must be done within 3 hours after the scheduled pickup event ends) regardless of the order size or value. Buyer understands that by placing a bid on Auction Ninja for any of our events, they are both affirming their ability to remove any items won on the defined pickup day/date and that any items which remain uncollected for any reason are returned to the Estate or donated with no refund to the buyer. If we have an invoice on file with your account, this means you won items and are obligated to pay our company for the total due regardless whether you collect your order or leave it abandoned.
By placing a bid, Buyer agrees to a non-refundable removal fee that will be added as an additional charge to the credit card on file for the abandonment of ANY large or heavy item ($50 for each item) such as furniture, appliances, etc. If a member of our staff is forced to assist with moving something heavy/large during the pickup event, the buyer agrees to approve a one-time $50.00 transport fee for EACH heavy or large item we assist with and this charge will take place before the items are moved (in addition to signing an invoice for the moving fees for our records). Any buyer who requests an alternate pickup day or time agrees to pay a $50 cash service fee to cover the time and gas it requires to meet outside of the defined pickup event and understands alternate pickup must take place at either the location of the auction event or the seller’s residence regardless of where the buyer lives. If a buyer instigates a chargeback (soft fraud) for the $50 abandonment fee or applicable moving fee(s) after the auction concludes then we reserve the right to place a billing hold on the shopper’s Auction Ninja account to prevent them from bidding on any auctions moving forward until the payment due to us is resolved.
Please be aware the discretion of approving any alternate pickup day is not guaranteed and is dependent on seller's availability in which he reserves the right to refuse this option if the service is not possible due to schedule constraints.
Pickup of items is available ONLY on advertised days during advertised times. Please understand that we have limited time for access to each property. Failure to pick up purchased items during advertised pickup times will result in forfeiture of the purchased item(s). It is the responsibility of the buyer to bring boxes, sufficient packing material or other supplies to ensure their items are able to be transported safely - this is especially relevant to large orders or fragile items such as glass/crystal/ceramics/fine china. We will have the items ready for pickup but the items will not be boxed or bubble wrapped (which allows for an easy and transparent inspection process for the buyer).
No early bird arrivals will be allowed - no exceptions. The presence of our team on-site does not mean that we offer the ability of early pickups. In some cases we may open the event 15 minutes early but that is at our discretion and should not be an expectation by the buyer.
Shipping is available for this auction for any items with the SHIPPING AVAILABLE designation present. If an item is not marked as "Shipping Available", we reserve the right to refuse shipment without refund especially if the buyer has not contacted us directly via email prior to the auction closing to confirm our ability to handle the request for non-designated items. Full terms and conditions for “Client Arranged Shipping” can be found in the section used to outline our policy when a buyer selects that specific option during the bidding process or any auction we host.
RETURN POLICY:
Buyer agrees the order delivery is complete and satisfactory by removing the items from the auction pickup. The SINGULAR EXCEPTION is that buyers have 24 hours to test electronics which have been represented as “good working order”. If you send an authorized person to pickup your order please make sure they are aware of this policy. If an issue with any order is identified at the pickup after buyer inspection concludes, we are MORE THAN HAPPY to offer a refund to make the situation right as we sincerely value your business. No refunds will be given once the buyer leaves with their items since we are unable to determine with 100% certainty who is at fault for any issue in question (broken, lost, incomplete). For any instances where there are multiple items within a particular lot and a refund is required, we reserve the right to offer a fractional refund (if there are 4 items in the lot and 1 item requires a refund, you will receive a 25% refund of the lot’s total price) while refusing any attempts by the buyer to insist on inflated values for a particular item in question within the lot (i.e. “this item in question is worth most of the money I paid for this lot…”). If the buyer is not satisfied with a fractional refund, the ENTIRE LOT must be returned for a full refund. If you do not see the component, accessory, etc. within the photos or detailed in the description, the item is not included and we are not obligated to offer a refund for the order or for the “missing” component. If an item is listed as SOLD AS IS, this means we have not tested the item and there will not be a refund offered unless the item is missing or extremely different from what was represented in the photos (i.e. you purchases a DVD player and we offer a CD player).
Please use photos as the most reliable form of item descriptions. Descriptions are to the best of our understanding, and NOT TO BE USED AS THE ABSOLUTE ITEM IDENTIFICATION. All items are sold as-is, where-is with no implied warranties of any kind.
*** PLEASE UNDERSTAND We are human so there will be instances where we may miss a photo or measurement so we appreciate our shoppers showing our team grace and not insinuating that we are actively out to deceive our valued bidders. We reserve the right to block bidders from future access to our auctions should any of these terms not be respected, communication towards our team be objectively rude/unreasonable or if we determine a bidder is operating with an expectation that we are perfect and are not capable of making the rare mistake in our efforts to bring auctions with hundreds if not thousands of items to our online showcase. While I can understand the frustration of having your order not be satisfactory, jumping to the worst assumption possible and projecting negative intention from our team is not helpful towards keeping the communication respectful & positive. Grace is a two way street and if you believe our team is not worthy of forgiveness and/or compassion for unintended human error you are not a good fit for our online auctions and your bidding privileges will likely be revoked to prevent further instances of unnecessary disrespect towards our team or of the challenging work we do for each Estate Liquidation. It is my responsibility as the Owner of this company to prevent any shopper from thinking the established rules do not apply to them or that treating our team poorly will ever be encouraged. On the other hand, if there is ever a situation where you feel one of our team members has been disrespectful towards you at an auction pickup, I sincerely encourage you to speak with me (Russell) directly or send a message via email or text so I can be aware of the issue and offer a suitable remedy for such unacceptable behavior.
SHIPPING:
Shipping is available for this auction for any items with the SHIPPING AVAILABLE designation present on the LOT. If an item is not marked as "Shipping Available", we reserve the right to refuse shipment without refund especially if the buyer has not contacted our shipping department directly via email prior to the auction closing to confirm our ability to handle the request for non-designated items. Buyer must utilize the services of The All Pro Estate Sales Shipping Department to pack orders that qualify for shipping.
When you have All Pro Estate Sales Shipping Department pack the item, we can select the most affordable option between UPS and USPS as a shipping option (and use our business discount) in addition to offering designations like MEDIA MAIL for books and other media offered by the Postal Service. It is the BUYER’S responsibility to reach out directly to our Shipping Department using the provided “Shipping Request” form which can be found within the Pickup Instructions email sent from Auction Ninja or accessed directly on our home website under the “Auction Shipping” tab. This request form must be sent within 72 hours after the conclusion of the auction to finalize your selections on packing and shipping method. Before bidding, please understand that packing services with All Pro Estate Sales is not “cheap” and can exponentially increase in total cost due to the weight, volume and fragility of the items included in your order. Please keep this in mind for orders totaling less than $20 especially. The least expensive option for our in-house packing services is $12 which covers the loading/safe transport of your order from the auction site & subsequent delivery center drop-off time/gas, labor cost and supplies required such as box/tape/packing materials, etc. The cost of the shipping label is not included in the base price of the packing service. When using All Pro Estate Sales to pack/ship your order, we will need to recharge your card on file with Auction Ninja once the quote for service is confirmed as acceptable by the shopper via email (not Auction Ninja message service which does not allow for the addition of attachments). Despite the large volume of buyers taking advantage of our low cost service, we are typically able to get orders packed and shipped within 4-8 business days of the confirmation of quote by the buyer via email. We do offer an expedited option which can be selected on the “Shipping Request” which decreases the processing time of an order down to 1-3 days instead. Buyer understands we are not liable for covering the cost of any broken or lost items as this is why we choose services like UPS or USPS who offer insurance as a standard feature for any shipment. If additional insurance is desired by the buyer for an order over the value of the standard amount offered by each carrier, it is the buyer’s responsibility to communicate this request for additional insurance protection prior to the shipment being prepared for drop-off via the “Shipping Request” form. The additional cost for added insurance is the full responsibility of the buyer. If we attempt to charge your card on file for the packing and shipping total and it does not go through we will attempt one more time (after waiting 24 hours) and if it fails again the order will be considered abandoned with no refund. We will send a complimentary reminder for the 1st payment failure to the buyer via the email string established during the initial request.
If we do not hear from a winning bidder who has selected “Client Arranged Shipping” within 72 hours of the auction pickup concluding via submission of the “Shipping Request” form described above, buyer understands we will consider the shipment abandoned. PLEASE do not call, text or email Russell or use the Auction Ninja message system to discuss an update on your shipping request as those are not options that route your request properly to the correct person. Buyer understands these terms and agrees to them all when placing a bid (these terms are also shown when any bidder is asked to confirm their choice of CLIENT ARRANGED SHIPPING in the Auction Ninja platform). An email notification will be sent to any buyer once we initiate the packing and shipping charge and we are happy to respond to any emails directed to apshippingdept@gmail.com to request the tracking number for the order. By placing a bid, buyer confirms their understanding that Russell does not have time to manage the shipping department in addition to the auction business so please direct all shipping inquiries, questions or concerns to apshippingdept@gmail.com in order to receive a prompt response. Buyers who fail to follow the terms and conditions of our shipping process may be blocked from future auctions to prevent unnecessary conflict or dissatisfaction.
Finally, please be advised we will always use the address you have on file with Auction Ninja as the preferred shipping destination. If a buyer needs us to use a different shipping address, we require the buyer to update their address on file with Auction Ninja prior to having our team pack and ship the order to prevent instances of accidentally sending the package to the wrong address.
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